000062088 001__ 62088
000062088 005__ 20240123082600.0
000062088 0248_ $$2sideral$$a101209
000062088 037__ $$aART-2016-101209
000062088 041__ $$aeng
000062088 100__ $$0(orcid)0000-0001-5518-4183$$aNavarro Elola, Luis$$uUniversidad de Zaragoza
000062088 245__ $$aAnalysis of the causal relationships in the balanced scorecard in public and private Spanish Universities through structural equation modelling
000062088 260__ $$c2016
000062088 5060_ $$aAccess copy available to the general public$$fUnrestricted
000062088 5203_ $$aPurpose:
The purpose of this paper is to analyse the strategic models created for the public and private Spanish universities and create a new methodology or strategic management tool based on the integration of the European Foundation for Quality Management (EFQM) and the Balance Scorecard (BSC).
Design/methodology/approach:
To examine the hypothesized model of the study, a survey questionnaire was created and sent to all the scope of Spanish universities. Using the data collected, the research was carried out using the SmartPLS software (partial least square path modelling) to analyse the proposed model.
Findings:
Results indicate that one-dimensional models were the most suitable to explain the behaviour of public centres, whereas multifactorial models matched perfectly with private centres. Moreover, we considered that, under the model of public centres, most of the attitude in the general University Community could be explained with reliabilities and
consistencies as a bonding element in both public and private centres.
Research limitations/implications:
Due to the scarce total number of universities in Spain, 56, and their respective colleges, the sample size in the research was limited.
Practical implications (if applicable):
This study suggests that customer participation can be a win-win situation for employees and the organisation. Employees who create relational value with their customers effectively enjoy their jobs more and are more likely to build and maintain long-term relationships with their organisation.
Originality/value (mandatory):
The findings highlighted the roles of the customer and the employee and indicated the heuristic value of viewing job satisfaction and organizational commitment as consequences of customer participation. This study is considered one of the very few empirical studies that examine the effect of the Employer Organisation (EO) on the Enterprise Resource Planning (ERP) and the mediating effect of ERP on the EO-performance relationship.
000062088 540__ $$9info:eu-repo/semantics/openAccess$$aby$$uhttp://creativecommons.org/licenses/by/3.0/es/
000062088 655_4 $$ainfo:eu-repo/semantics/article$$vinfo:eu-repo/semantics/publishedVersion
000062088 700__ $$aPastor Tejedor, Jesús
000062088 700__ $$0(orcid)0000-0001-6600-7182$$aPastor Tejedor, Ana Clara$$uUniversidad de Zaragoza
000062088 7102_ $$14012$$2650$$aUniversidad de Zaragoza$$bDpto. Direcc.Organiza.Empresas$$cÁrea Organización de Empresas
000062088 773__ $$g7, 5 (2016), 18-29$$pBus. manag. rev. (Harrow)$$tThe business & management review (Harrow)$$x2047-2854
000062088 8564_ $$s1937371$$uhttps://zaguan.unizar.es/record/62088/files/texto_completo.pdf$$yVersión publicada
000062088 8564_ $$s112803$$uhttps://zaguan.unizar.es/record/62088/files/texto_completo.jpg?subformat=icon$$xicon$$yVersión publicada
000062088 909CO $$ooai:zaguan.unizar.es:62088$$particulos$$pdriver
000062088 951__ $$a2024-01-23-08:21:05
000062088 980__ $$aARTICLE